FAQ
About
What is Footballers Lives?
Footballers Lives is a premium video service that chronicles the lives of football players off the field. Enjoy watching star-studded sensations coming down to earth via snappy videos and interviews delivered straight to your mobile device.
What do I do with Footballers Lives?
Get to know your favourite football stars behind the spotlights, chants, and scoreboards. Dig into dressing room confessions, childhood shenanigans, the music they love, the movies they don’t, odd quirks and obsessions, pre-match rituals, post-match revelries, the food they crave, the demons they’ve slayed, life-defining breakdowns, lesser-known triumphs, and everything in between that makes them so human and special. Enjoy unlimited access to star-studded videos and interviews – a must-watch for every football fan.
Am I eligible to use Footballers Lives?
All users must be 18+ or have received permission from a parent or legal guardian, or anyone authorised to pay the mobile bill.
Is Footballers Lives compatible with my device?
The service is compatible with all smartphones and requires 3G and up. You will need a modern web browser to use the service.
Why does your service show up with a different name on my mobile phone bill?
This is mainly due to limitations on an operator’s billing and invoicing platform.
Who regulates your services?
There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to ensure everything is secure.
Subscription
How do I use the service?
This is not a subscription service. Simply send an SMS to the short code 9009 to access the service. You will be charged for each SMS you send.
How much does the service cost?
For each SMS sent to the short code 9009, there is a charge of EUR 12.00 including VAT. You are charged for each SMS you send. All prices include 19% VAT.
How do I stop using the service?
If you want to unsubscribe, simply stop sending SMS to 9009. There are no subscription fees or recurring charges—you only pay for the SMS messages you send.
Which mobile network operators are supported?
The service is available on the following mobile network operators: Cyta, epic, Primetel, and Cablenet.
How will I be billed?
Charges will appear on your mobile phone bill from your network operator. Each SMS sent to 9009 will be charged at EUR 12.00 (including 19% VAT) and will be reflected in your monthly mobile bill.
Customer Care
How do I contact Customer Care?
Send an e-mail to helpUK@fblives.net
Call us on 03333139953